Order Assistance

We’re here to help with your order

If you need support with checkout, adjustments, or delivery concerns, our team is ready to assist.

Common order requests

We can help with:

• updating shipping details (before dispatch)

• correcting item selections or quantities

• identifying duplicate orders

• resolving payment issues

• locating missing tracking updates

For time-sensitive matters, please contact us as soon as possible.

Order editing time window

Once an order has been shipped, we’re unable to modify address or contents — but we’ll still do our best to support alternative solutions.

How to submit a request

- Contact support (hello@shopsereniva.com)

- Include your order number

- Share a brief description of the issue

We’ll review your request and respond with the most suitable next step.

Every order represents trust in our work — and we treat it with care. If something doesn’t feel right, please reach out. We’re here to make the experience thoughtful, transparent, and reassuring.