Shipping & Delivery

We aim to make every stage of your order — from dispatch to arrival — clear and reassuring.

Processing time

Orders are typically prepared for shipment within:

• 1–3 business days

During peak periods, slight delays may occur — but we will always communicate transparently.

Delivery times vary by destination:

• Domestic shipping — 5–10 business days

• International shipping — 7–15 business days

Remote regions may experience slightly longer transit times.

For international orders, local customs agencies may apply:

• taxes

• duties

• handling fees

These are determined by your country and are not controlled by Sereniva™.

If your parcel appears delayed or undelivered, please contact us — we’ll review the situation with care and investigate with the carrier.

If you have any concerns while your order is on its way, reach out to us at any time. We’ll do our best to assist and provide clarity.