Warranty & Product Care
Built for everyday use — cared for thoughtfully
Sereniva™ products are crafted with durable materials and gentle-touch finishes intended to support long-term comfort. To ensure longevity, we provide both a warranty and simple care guidelines.
Warranty coverage
Our products are protected against:
• manufacturing defects
• stitching or structural faults
• premature material failure
Warranty period: 12 months from delivery date.
This warranty does not cover:
• damage from improper storage or washing
• accidental tearing or misuse
• normal wear over time
If you notice a concern, please contact us — we’ll review your case with care and transparency.
How to submit a warranty request
- Contact support
- Include photos and your order number
- Our team will review coverage and next steps
Resolutions may include:
- replacement
- repair guidance
- partial credit where appropriate
We aim to resolve matters fairly and thoughtfully.
Product Care Recommendations
Small care habits can support longer product life.
Memory-foam support products
• avoid machine washing foam inserts
• spot-clean exterior fabric when needed
• allow products to air and rest between uses
• store in a breathable pouch when traveling
Fabric covers
• remove and hand-wash where applicable
• use mild detergent only
• air-dry — avoid high heat
If you’re unsure how to care for your item, please reach out — we’re happy to help.
Designed to last — supported with guidance
Our intention is to create products that age with you — softening into familiar comfort rather than wearing down.
Thank you for caring for yours with the same respect we put into designing it.